Our Policies
We are committed to providing a peaceful and professional spa experience for every guest.
Please take a moment to review our policies below to help ensure a smooth and enjoyable visit.
Appointment & Booking
We recommend booking your appointment in advance to ensure availability. Walk-ins are welcome, but appointments will be prioritized.
Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in and preparation.
Late arrivals may result in a shortened service time in order to avoid delaying the next guest.
Cancellation Policy
We kindly request at least 24 hours notice if you need to cancel or reschedule your appointment.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
No-shows may be charged up to 100% of the service price.
Health Conditions
We do not offer prenatal massage.
Please inform your therapist of any medical conditions, injuries, or allergies before your service.
Personal Belongings
We are not responsible for lost or misplaced personal belongings.
Please keep valuables with you during your visit.
Payment
We accept major payment methods including cash, credit/debit cards, and other available payment options at the spa.
Payment is required at the time services are rendered.
Gratuity is not included and is always appreciated for exceptional service.
A valid credit card is required to hold all appointments.
No payment is due until services are rendered.
Your card may be charged according to our policies in the event of a no-show or late cancellation.
Session Policy
Once your session begins, you will have a 15-minute window to determine if you would like to continue.
After 15 minutes, you will be charged the full price. No exceptions.
Sale Policy
All sales are final.
No exchanges can be made for any form of currency.
Refunds may be limited or declined at the discretion of management.
Age Requirement
Clients must be 18 years or older to book a session.